FREQUENTLY ASKED QUESTIONS
How can I contact you?
We are happy to offer Live Chat 24 hours a day! Just click on the chat icon located on the bottom left hand corner on any page to ask us a question. Our wonderful customer support staff will be happy to help you in any way they can.
For general questions, please contact us at email@example.com. If you have questions regarding orders, please contact us at firstname.lastname@example.org. We will respond to all emails within 24 hours.
How do I become a member on your site? Becoming a member is free and easy. Create an account and upload your government I.D verifying you are over 19. Once your I.D has been reviewed you will receive an email notifying you of your membership! All I.D’s are verified and any illegible, fraudulent or random image documents will be denied membership.
You can expect your account to be approved within a few hours depending on the volume of new registrants. While you wait for your approval, you will be able to browse our shop and place an order. However, NO ORDERS will be shipped out without first receiving membership approval.
How to place an order
Here’s a step-by-step guide in placing your order online with Triple A weed
- Click on the desired product(s), choose your weight and quantity then click “Add to Cart”.
- At the “View Cart” page, you can edit your order & apply coupons.
- Confirm your order and “Proceed to Checkout”. Make sure your shipping information is correct and enter any other details in the “Notes” section. Click on “Place Order” and you will be directed to the “Order Complete” screen.
- Login to your online banking account and send the full order amount to email@example.com. Follow the instructions on the screen to complete your order or see below
- When completing your email transfer, follow these instructions: For your Security Question enter: My Order Number + the number (ex: My Order Number 589); For your Security Answer enter the password provided on the “Order Complete” screen (ex: j7yh38k)
- Full payment is required -no partial payments will be accepted
- Please allow up to 24 hours for your payment to be processed and shipped. You will be notified by email when we receive your e-transfer and you will receive a following email with the status and tracking information of your order.
Can I order outside of Canada?
Unfortunately, we do not ship outside of Canada. No exceptions.
What methods of payments do you accept?
We currently only accept payments via Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer is quick and easy.
If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
Can I add, edit or cancel my order?
If you would like to add/edit or cancel your order please email firstname.lastname@example.org with your order number. We can only cancel orders that have not been shipped.
How is my order packaged?
Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.
What are the shipping fees?
Flat Rate of $15 for all orders – Canada Post delivery 2-3 business days
Orders over $200 – Free Shipping (automatically added)
Orders over $400 – Free Next Day Delivery
Express Orders $25- Use Code Express420 for 1-2 business day arrival
Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
When does my order ship out?
All orders placed after 3:30PM PST will be shipped out the following day.
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be traceable on the Canada Post website. Please wait until the end of day and your tracking number should appear correctly. If it does not, please email email@example.com and we will be happy to look into it for you.
Why was my package sent with a “Signature Required”?
All orders $500+ will be sent with a Signature Required. If you do not want this option, please leave a note with your order saying “No Signature Required, please”.
REFERRING A FRIEND
Sharing is caring! You can refer a friend by simply sharing your personal referral link. Login to your account and copy the link under ‘My Account’. Share that link to your friends and fellow weed lovers via email, text, Facebook, Instagram etc. For each friend who uses your link to register with us and place an order, you will receive $10 off your next order! Once your unique link has been used, you will receive a coupon code for your discount right in your personal account (under ‘My Account’) at Triple A Weed. Enter that coupon code in the coupon box when you are checking out to apply the discount on your next order.
How many friends can I refer?
The more friends you refer the more savings you earn! Refer 10 friends and earn $100 – it’s that simple! Just make sure that your friends are using your unique referral link to register and complete their orders so that we can keep track of it on our end. Pretty sweet deal we know!
What are some reasons I would need medical marijuana for?
Your body already makes marijuana-like chemicals that affect pain, inflammation, and many other processes. Marijuana can sometimes help those natural chemicals work better. There are at least two active chemicals in marijuana that researchers think have medicinal applications. Those are cannabidiol (CBD) — which seems to impact the brain without a high— and tetrahydrocannabinol (THC) — which has pain relieving (and other) properties. Medicinal marijuana can be used to treat the following confitions.
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowl Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Back & Neck Problems
What is the difference between sativa and indica?
Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.
The differences between indica and sativa remain a subject of much debate, especially among scientists who study the plant. However, most agree that Indica and Sativa plants are distinct in a number of ways.
Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.
Indica dominant strains are commonly used for pain relief and are often recommended for patients suffering from insomnia. They are suitable for night-time smoking.
Benefits of Indica:
- Relieves body pain
- Relaxes muscles
- Relieves spasms, reduces seizures
- Relieves headaches and migraines
- Relieves anxiety or stress
Sativa dominant strains tend to have an uplifting, energetic and “cerebral” effect that is best suited for daytime smoking.
Benefits of Sativa:
- Feelings of well-being and at-ease
- Uplifting and cerebral thoughts
- Stimulates and energizes
- Increases focus and creativity
- Fights depression
My shatter turned to wax / budder. Now what?
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it.
Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter an less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased.
We do not offer any reimbursement or refunds if your shatter turns to budder or wax.
If you have any other questions, please email us at firstname.lastname@example.org. We will be happy to help! Happy shopping!